wine Responsible Gambling — Keep Yourself Safe
Entertainment is meaningful only when it stays within limits. wine believes that every user has the right to play safely and thoughtfully. On this page we present the tools, guidance, and support resources that will help you stay in full control of your play.
Age Limit and Our Commitment
wine is always committed to ensuring a safe and responsible gaming environment. Our Terms and Conditions clearly state that age verification is mandatory for every user. wine reserves the right to suspend an account if any inconsistency is found in the information provided at registration.
Betting and casino games are primarily entertainment — not a source of income. Set your budget before each session and do not go beyond that limit. Increasing your bets to recover lost money is one of the biggest mistakes you can make. To keep your entertainment enjoyable, you must always stay in control.
wine's Commitment
- Participation by minors is strictly prohibited
- Personal limit-setting tools available
- Self-exclusion option easily accessible
- 24/7 support team active
- Privacy fully protected
Tools for Setting Your Own Limits
wine provides several practical tools to give you full control over your play. Using these, you can set boundaries in advance so you do not need to make decisions in difficult moments. Read our FAQ page for more details.
Deposit Limit
Set the maximum amount you will deposit per day, per week, or per month in advance. Once a limit is set, it takes effect immediately. A waiting period applies if you want to increase the limit.
Session Time Limit
Decide in advance how long you will play in one session. When the set time is up, the system will automatically notify you. This is a very effective step for avoiding excessive time in front of the screen.
Self-Exclusion
Take advantage of the option to block yourself completely from your account for a set period — from seven days up to long-term. During this time, logging in, depositing, or placing bets will not be possible.
Loss Limit
Set in advance the maximum amount you are willing to lose in a given period. Once that limit is reached, no further bets can be placed. This reduces the risk of unintended large losses.
Break Option
You can take a break for a few days without closing your account entirely. Choose a cooling-off period from 24 hours to several weeks — your account stays active, but play is temporarily paused.
Direct Support
For any issue, contact wine's 24/7 live chat or email support — assistance is available in both Bengali and English. They can also help you set limits or activate self-exclusion.
Warning Signs
If you notice any of the following traits in yourself or someone close to you, it is important to be alert. These may be early signs of problem gambling:
- A tendency to borrow money or dip into savings just to place bets.
- Repeatedly placing larger bets in an attempt to recover lost money.
- Losing focus on family, friends, or work responsibilities — with gambling constantly on your mind.
- Hiding the amount you play or the time you spend playing from family or friends.
- Wanting to stop but being unable to — repeatedly breaking promises and returning to play.
- Feeling irritable, restless, or anxious when unable to play.
- Playing leading to financial strain on daily expenses or the family budget.
Principles of Healthy Play
Keep these basic rules in mind to stay safe at wine:
- Only bet with money you can afford to lose without affecting your household expenses.
- Set time and money limits before you play and stick to them strictly.
- Avoid placing bets while drinking alcohol or under stress.
- Take regular breaks — playing for long stretches without a break reduces your judgment.
- Give equal importance to family, friends, and your professional life alongside entertainment.
- Continuing to play in pursuit of a jackpot or a big win is not a wise approach.
- Keep your devices secure so that minors cannot access your account.
Where to Get Help
Dealing with problem gambling habits alone can be difficult. Consider the options below to guide yourself or a loved one toward the right support. In accordance with wine's Privacy Policy, all your information will remain completely confidential — seeking help is not a sign of weakness.
wine Support Team
Contact wine's 24/7 live chat or email support. Assistance is provided in both Bengali and English. If you want help with self-exclusion or setting limits, they will assist you right away.
Family and Trusted People
Talk openly with a family member or close friend. Letting them know means they can keep you accountable and be there for you when needed. You do not have to carry the burden alone.
Professional Counselling
Seek help from a mental health professional or addiction specialist. In Bangladesh, this kind of counselling is available at mental health hospitals and clinics. Professional support is the most effective path.
wine support email: [email protected] — Send any responsible gambling requests directly to this address.
Protecting Minors
wine strictly prevents anyone under 21 from opening an account or participating in play. However, guardians within the family also need to play an active role.
Use passwords and biometric locks on your devices. Delete saved passwords from your browser and always log out after playing. Create separate devices or user profiles for children and teenagers. Enable the parental control features available in your operating system and browser.
If you suspect a minor is using your account, notify wine support immediately. Our About Us page shows that creating a safe and responsible environment is one of our core goals.
What Guardians Should Do
- Use strong passwords on your devices
- Regularly delete saved passwords
- Log out after every session
- Use parental control software
- Talk to your children about the risks of gambling