wine Privacy Policy

1.1 Information Provided at Registration

When creating an account on wine, you are required to provide some basic information. This includes your full name, mobile number, date of birth, and preferred login identifier. This information is used as part of the account verification (KYC) process and is not shared with any other individual.

• Full name and date of birth
• Mobile number (including bKash, Nagad, Rocket, or Upay number)
• Bank account details (required for deposit or withdrawal)
• Chosen username and password (stored in encrypted form)

1.2 Automatically Collected Information

When you visit winebet.cam or use the wine app, certain information is collected automatically. This information is not personally identifiable, but it helps improve the quality of the service.

• IP address and device information
• Browser type and operating system version
• Pages visited and session duration
• Cookie and local storage data
• Referring URL and traffic source

1.3 Transaction-Related Information

Details of every deposit and withdrawal transaction are stored securely in wine's system. This includes the transaction amount, time, the last four digits or account identifier of the payment method, and the status of each transaction. These records assist in resolving disputes and ensuring security.

2.1 Account and Service Management

wine primarily uses your information to create, verify, and manage your account. This includes ensuring login security, processing payments, and correctly applying bonuses and promotional offers to your account. Your payment information is essential for the secure processing of transactions starting from a minimum deposit of ৳300.

2.2 Customer Support

wine's 24/7 live chat and email support team provides assistance in Bengali and English. When you request support, your account information is used to quickly identify and resolve the issue. You can also visit the Frequently Asked Questions section for answers to common queries.

2.3 Fraud Prevention and Security

Information is analysed to detect unauthorised account use, duplicate accounts, and suspicious transactions. Using SSL encryption and multi-factor verification, wine protects your account from third-party access.

2.4 Product Improvement and Analytics

wine uses anonymous and aggregated data to improve its platform functionality, game selection, and payment processes. No specific individual can be identified from this data.

3.1 Sharing Information with Third Parties

wine never sells your personal information or provides it to third parties for commercial purposes. However, necessary information may be shared with service provider partners in the following limited cases:

• Payment processing partners (bKash, Nagad, Rocket, Upay, and bank transfer services)
• Technology infrastructure providers who store data on behalf of wine
• Fraud detection and security service providers

All such partners are contractually bound to comply with wine's privacy standards and may use the information only for the specific tasks assigned to them.

3.2 Legal Obligations

wine may be legally required to disclose information under applicable laws of Bangladesh, court orders, or valid government requests. In such cases, even if it is not possible to notify you in advance, wine will disclose only what is legally required.

4.1 Use of Cookies

Cookies are used on the wine website to help improve your browsing experience. You can control cookies other than essential cookies. The types of cookies are listed below:

• Essential Cookies: Used to maintain login sessions, store security tokens, and temporarily hold form data.
• Functional Cookies: Used to remember your language preference, theme settings, and information from previous sessions.
• Analytics Cookies: Anonymous data is collected to understand which pages are visited most.

4.2 Cookie Controls

You can delete or disable cookies at any time from your browser settings. However, disabling essential cookies may cause login and payment-related functions to not work correctly.

5.1 Retention Period

wine retains your information for as long as your account is active. Even after an account is closed or becomes inactive, transaction-related information is retained for a specified period to meet legal obligations and assist in dispute resolution.

5.2 Data Deletion Requests

If you wish to request deletion of your personal information, please contact wine's support team by email. However, if legal obligations exist, it may not be possible to delete all information immediately, and you will be informed of the reason in such cases.

6.1 Right to View and Correct Information

Every user registered with wine has the right to view the information held in their account and to correct any inaccurate information. Some information can be updated directly from account settings. For more complex changes, please contact the support team.

6.2 Opting Out of Marketing Communications

If you do not wish to receive promotional messages or offers from wine, you can change your notification preferences in account settings or inform the support team. However, transaction-related messages (such as deposit confirmations) are part of the service and will remain active.

6.3 Connection with Responsible Gaming

Your data is also linked to wine's responsible gaming programme. To keep your gaming habits safe and to voluntarily set limits, you can follow wine's Responsible Gaming Guidelines. This section also includes the option to request a temporary break or permanent closure of your account.

7.1 Policy Regarding Those Under 21

wine is intended only for individuals aged 21 or over. The age requirement is confirmed by verifying the date of birth at registration. If information belonging to a minor is found in the system, it will be deleted immediately and the associated account will be closed.

8.1 Technical Safeguards

All personal and financial information stored on wine is protected with industry-standard encryption. SSL technology ensures that all data exchanged between your browser and wine's servers remains encrypted. Passwords are never stored directly — only their hash is retained.

• TLS/SSL encryption active on all connections
• Passwords secured with bcrypt hashing
• Regular security audits and vulnerability assessments are conducted
• Access logs are monitored to detect unusual activity

8.2 Staff Access Policy

wine's internal staff can only access information necessary for carrying out their responsibilities. All staff operate under strict confidentiality agreements, and any misuse of information is subject to disciplinary action.

9.1 Process for Policy Changes

wine may update this Privacy Policy as needed. For significant changes, a notification will be sent to the registered mobile number or displayed upon logging into the platform. Continued use of the service after a revised policy takes effect will be considered acceptance of the new policy.

9.2 Contact Details

If you have any questions or complaints regarding this Privacy Policy, please contact wine's support team:

• Live chat: active 24 hours a day, 7 days a week
• Email: [email protected]

To learn more about wine, visit the About Us page, where the platform's goals and how it operates are explained in detail.